Feedback - CHS Rentals

Feedback Form

    Coach House London Vacation Rentals is a member of Visit London, the official visitor organisation for London.

    Satisfaction Questionnaire

    Please help us to improve our performance by taking 2 minutes to rate the following aspects of our service using the scale 1-5. Then click the Send Form button at the foot of the form.

    5 = Excellent
    4 = Good
    3 = Average
    2 = Poor
    1 = Very Poor

    Please feel free to add any comments, positive or negative – especially if you feel a particular aspect of our service was not up to the standard you expected.

    Your Details

    Your Name

    e-mail address

    Property reference or name

    Date of arrival

    1. Web site (www.chsrentals.com) - clarity and easy of use

    Rating

    Comment

    2. Booking Process - efficiency and quality of service

    Rating

    Comment

    3. Car Service - if we arranged a car for you

    Rating

    Comment

    4. Meeter/Greeter - helpfulness, friendliness

    Rating

    Comment

    5. Welcome Pack - is there anything we should change, include or exclude?

    (not applicable for some properties)

    Rating

    Comment

    6. Rental property:

    6a. Overall extent to which it matched the description on our web site and your expectation

    Rating

    Comment

    6b. Quality and usefulness of the Welcome Notes

    Rating

    Comment

    6c. Functionality of equipment and appliances

    Rating

    Comment

    6d.Overall presentation and cleanliness

    Rating

    Comment

    7. Support Service (if applicable) – our reaction to any problems while you where here

    Rating

    Comment

    8. Overall – value for money

    Rating

    Comment

    9. Improving our service

    Comment

    10. Other services

    Are there any other services that you think we could/should offer?

    11. Testimonial

    If you feel like adding any other comment that we can use as a testimonial, that would be much appreciated! (You might find it easier to write it in Word or similar and then copy it into the box.)

    12. Reference

    We sometimes get asked by prospective clients if we can put them in touch with previous guests so they can be reassured about the quality of our accommodations and our service. It would be a great help if you would be prepared to be a reference for us on an occasional basis. Thank you for taking the time to complete this questionnaire.

    Harley Nott

    I would be happy to act as an occasional reference.

    Tick to confirm you are a real human


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