Our policy on bookings made before Covid-19

In the event of a CDC  level 3 warning,  or a US State Department Travel Advisory level 3 or 4,  against travel either from your home location or to London, our policy is:

Booking deposit only paid:

Loss of booking deposit – we ask for your understanding that we do have ongoing costs to cover.

Paid in full:

Option 1: Refund of rent and administration charge, less 20% administration fee. Any Security Deposit paid will also be refunded

Option 2: Retention by Coach House Rentals of rent and  administration charge, to be used  as a credit towards another booking within a year of the end of the CDC warning. Any Security Deposit paid will be refunded

If you choose to cancel and there is no CDC level 3 or 4 warning our normal cancellation and curtailment conditions will apply – see  How do I book.

We always advise travellers to take out appropriate travel insurance to recover monies paid in the event of unforeseen circumstances. If you need to find a broker who can provide this go to Google and search for “travel insurance”.