Feedback - CHS Rentals

Feedback Form

Coach House London Vacation Rentals is a member of Visit London, the official visitor organisation for London.

Satisfaction Questionnaire

Please help us to improve our performance by taking 2 minutes to rate the following aspects of our service using the scale 1-5. Then click the Send Form button at the foot of the form.

5 = Excellent
4 = Good
3 = Average
2 = Poor
1 = Very Poor

Please feel free to add any comments, positive or negative – especially if you feel a particular aspect of our service was not up to the standard you expected.

Your Details

Your Name

e-mail address

Property reference or name

Date of arrival

1. Web site (www.rentals.chslondon.com) - clarity and easy of use

Rating

Comment

2. Booking Process - efficiency and quality of service

Rating

Comment

3. Car Service - if we arranged a car for you

Rating

Comment

4. Meeter/Greeter - helpfulness, friendliness

Rating

Comment

5. Welcome Pack - is there anything we should change, include or exclude?

(not applicable for some properties)

Rating

Comment

6. Rental property:

6a. Overall extent to which it matched the description on our web site and your expectation

Rating

Comment

6b. Quality and usefulness of the Welcome Notes

Rating

Comment

6c. Functionality of equipment and appliances

Rating

Comment

6d.Overall presentation and cleanliness

Rating

Comment

7. Support Service (if applicable) – our reaction to any problems while you where here

Rating

Comment

8. Overall – value for money

Rating

Comment

9. Improving our service

Comment

10. Other services

Are there any other services that you think we could/should offer?

11. Testimonial

If you feel like adding any other comment that we can use as a testimonial, that would be much appreciated! (You might find it easier to write it in Word or similar and then copy it into the box.)

12. Reference

We sometimes get asked by prospective clients if we can put them in touch with previous guests so they can be reassured about the quality of our accommodations and our service. It would be a great help if you would be prepared to be a reference for us on an occasional basis. Thank you for taking the time to complete this questionnaire.

Harley Nott

I would be happy to act as an occasional reference.